Please read our booking terms and conditions carefully. They form the contract between you (the Customer) and Finntastic Tours:
Finntastic Tours is a company registered in Finland, Registration No: 3258706-1, VAT No: FI32587061.
Pricing
Finntastic Tours reserves the right to change or amend tour prices at any time. This does not apply to bookings that have already been confirmed.
If you need to customize one of our products, for example a different meeting point, different program, or extra services the price of the tour changes. Private tours are valid for a group of to 20 people, and if the group size exceeds this number, another guides will be needed.
Booking and confirmation
You will receive a booking confirmation by email to the email address you provide. The booking is binding on both Finntastic Tours and the Customer once payment is made and confirmation is issued. Please check your confirmation carefully and contact us immediately if any details are incorrect.
For security reasons, we require the full legal name and a valid WhatsApp number for the lead traveler.
Changes and cancellations
To change or cancel a booking, email booking@finntastictours.fi or message us on WhatsApp at +358 44 493 7522. Changes are subject to availability and are not guaranteed. If you need to change a booking less than 24 hours before a tour, please see our cancellation policy below:
Cancellation policy
Customers can modify/cancel the tours free of charge up to 24 hours before the start time of an activity. Changes and refunds are not possible less than 24 hours before the start time of the activity. This applies to all tours, including group and private bookings. We do not offer refunds for reasons including, but not limited to:
– Noshows
– Late arrivals
– Booking the wrong date or time
– Flight, ferry, or cruise cancellations and delays
– Illness
– Weather conditions
We reserve the right to cancel or reschedule a tour due to severe weather conditions such as storm, heavy rain due to safety concerns, strikes, large public gatherings along the route, an unmet minimum number of participants, or guide illness. In these cases, we will issue a full refund to the original payment method or offer an alternative date.
Responsibilities of Finntastic Tours
Finntastic Tours is not responsible for events beyond our control, including but not limited to severe weather, government restrictions, strikes, or emergencies. Our liability is limited to the amount paid for the affected booking.
Finntastic Tours ensures that the tour is delivered according to the booking confirmation including language, time, date, program, and included services. Finntastic Tours ensures a quick handling of refunds maximum in 48 hours.
Responsibilities of the Customer
– Participation in our tours is at the customer’s own risk. Customers are responsible for their own safety and belongings, and for arriving at the meeting point on time. We strongly recommend a travel insurance. It is the customer’s responsibility to confirm their own visa, passport, and health requirements for entering Finland. Finntastic Tours accepts no liability for issues arising from inadequate travel documentation.
Tours start on time and do not wait for delayed customers, even if we have been informed of the delay in advance. No refunds are issued for late arrivals.
During high season, we may be unable to accommodate additional people beyond the original booking if a tour is fully booked. Please make sure your booking covers every member of your group.
We may run tours with multiple guides at the same time, so we cannot guarantee that all members of a large group will be assigned the same guide. For large groups, we recommend booking a private tour to avoid this.
Please review the specific requirements for your chosen activity before booking. Guides are not able to check in customers who do not meet these requirements. Requirements include:
Walking tours: Baby strollers, wheelchairs, and pets are not permitted. The tour is not suitable for people with walking or hearing difficulties. Participants should be able to walk approximately 4 km at a moderate pace.
Underground tours: Photography and video recording are strictly prohibited. Bloggers, journalists, and government officials are not permitted to join.
All tours: Audio recording of the guide and other group members is not permitted.
We have zero tolerance for discrimination of any kind. Customers who engage in racist behavior during a tour will be asked to leave, and no refund will be issued.
Consuming alcohol or drugs, smoking, and eating strong-smelling food are not permitted on our tours.
Complaints
Please raise any concerns with your guide immediately where possible. Written complaints, including any refund request, should be sent to info@finntastictours.fi within two weeks of the tour date. Compensation, where applicable, is limited to the direct cost of the affected experience. Any disputes not resolved directly will be governed by Finnish law and handled exclusively in a Finnish court.
Third-party bookings
Some of our tours are also listed on platforms such as Viator, GetYourGuide, and Airbnb Experiences. If you book through one of these platforms, their terms and privacy policies also apply to your booking.Lorem ipsum dolor sit amet, at mei dolore tritani repudiandae. In his nemore temporibus consequuntur, vim ad prima vivendum consetetur. Viderer feugiat at pro, mea aperiam
VAT and Taxes
All prices shown include applicable Finnish VAT unless stated otherwise. Finntastic Tours’ VAT number is FI32587061. A receipt or invoice is available on request.